Troubleshooting common issues

Emails aren't sending

• Check the agent is Launched, not paused or draft.
• Check Email Accounts — an Error status stops that mailbox; re-enter credentials.
• You may have hit the daily limit (per mailbox or plan-wide); sending resumes automatically next day.
• AI-mode agents need a working LLM config — run Test connection in Settings → LLM.

Gmail connection fails

• Use an app password, not your account password — and 2-Step Verification must be on first.
• If Google blocks the sign-in, approve the security prompt on your phone and retry.

High bounce rate

• Verify the list before sending and remove invalid/risky addresses.
• Confirm SPF/DKIM/DMARC records are set for the sending domain.
• Lower the mailbox's daily limit and let warmup rebuild reputation.

Claude connector not working

• Token revoked or mistyped? Create a fresh one in Dashboard → Connect to Claude (tokens start with cp_live_).
• Claude Desktop needs a full restart after editing the config file.
• On claude.ai, remove and re-add the connector to refresh OAuth access.

Still stuck?

Ask the AI Sidekick in the dashboard — it can read these guides, inspect your account, and often fix the issue directly. If you've connected Claude, asking Claude works the same way.